FREQUENTLY ASKED QUESTIONS

Thunder Valley Casino Resort is Northern California’s premier AAA Four Diamond award-winning resort experience. With over 250,000 square feet of gaming space, a luxurious hotel with more than 400 exquisite rooms, 14 award-winning restaurants and bars, outdoor pool, spa and more, it’s a destination guaranteed to exceed expectations. The thrill of winning plays out on more than 3,400 slots, 110 table games, and a 27-table (expanding to 50 tables), elegantly designed new Poker Room with daily tournaments. Legendary entertainers take the stage all year long at the state-of-the-art entertainment locale, The Venue. Thunder Valley is freeway-close to the Sacramento airport, State Capitol, Gold Country, and Lake Tahoe. 

Refund Policy

All tickets purchased at Thunder Valley Casino Resort are fully refundable for 72 hours after purchase, or when you buy tickets from us of equal or higher price, up until one week before the event. If you bought your tickets through Ticketmaster please contact Ticketmaster for a full refund within 72 hours of the purchase date.

 

Refunding Canceled Events

Please visit the Thunder Valley Ticket Office for a full refund on tickets purchased at Thunder Valley Casino Resort.

For tickets purchased through Ticketmaster, please visit ticketmaster.com, or call 800-653-8000 for more information on receiving a refund.

 

Rescheduled Events

These will be updated on our website and will also be sent via email. Can't make the new date? Get a refund upon request.

Guests must be at least 21 years of age to enter the casino. The following exception applies: Guests who are underage are allowed in any restaurant or the gift shop if accompanied by a parent or legal guardian at least 21 years of age (at all times).

Yes. Gift cards can be purchased in person at the gift shop. Valid at all Thunder Valley Casino Resort restaurants and gift shop. Available in any denomination. Not redeemable for cash and no expiration dates. Please visit the gift shop for complete details.

Yes, our luxury hotel features more than 400 deluxe rooms and suites. We also work with other hotels in the area to find rooms for our guests, and offer complimentary shuttle services. Click here to find out more information about our hotel, or find the HOTEL tab on the home page.

Win/Loss Statement Request Form (PDF) - Please allow up to two weeks for processing forms received between January 1 and April 15. After April 15, please allow up to four weeks.

Yes. Donations and sponsorship requests may be submitted through Thunder Valley Casino Resort's Sponsorship Program.

If you may have lost something at Thunder Valley, please visit the Security Office which is located to the right of the Food Court and Main Cashier cage in the casino. Security operates around the clock. All items we receive are stored for up to 30 days. If an item is not picked up by the owner within this time frame, the items are donated to local area charities (such as the Lions Club and Salvation Army). If an item contains an address (like a checkbook or Driver's License), a letter will be mailed alerting the owner to possible missing property. Items will be mailed to owners that are outside of the Sacramento area upon request only. For more information on Lost and Found, please contact Thunder Valley Security at (916)408-7777, ext. 8237.

Yes, on a first come, first served basis. Valid photo ID required. Reservations not accepted.

Only Service Animals are allowed on Thunder Valley Property. Thunder Valley Casino Resort abides by Federal ADA Law regarding Service Animals. We request that you register your Service Animal with Security.

No.

Thunder Valley Casino opened its doors to the public on June 9, 2003, in the rustic community of Lincoln, California, just 30 miles east of Sacramento. The casino, designed with Las Vegas flair, showcased one of the largest selections of Slots and Table Games in Northern California as well as several upscale restaurants and bars. Since then, Thunder Valley has expanded into a full-fledged resort that includes a 408-room luxury hotel, world-class day spa, tropically themed outdoor pool area plus a host of other amenities and services solidifying it as one of very few AAA Four Diamond rated properties nationwide. Thunder Valley Casino Resort is owned by the United Auburn Indian Community.


Yes. As our hotel or spa guest, you would enjoy full access to these facilities and it's open 24 hours. Please contact Spa at Thunder Valley at 916-408-9250 for more information.

Our seasonal Coconut Pool + Bar contains full drink and food service, loungers and cabanas along with pool side seating, games and towel service. Hours may vary during the season and is only available to our hotel guests or Rewards members who rent a cabana or pool. Please contact Spa at Thunder Valley at 916-408-9250 for more information.

Room costs vary. You can book online or give us a call toll-free at 877-468-8777.

Our kitchen and staff welcome the opportunity to deliver first-class food service every day. Fresh, and in many cases, locally sourced produce and meats are used in the preparation of your meals. In-Room Dining is available during business hours. You can view the menu here.


Pets are not allowed anywhere on property at Thunder Valley. Only service animals specifically trained to aid are allowed on property. Please register your service animal at our security desk located near the main cashier cage inside the casino. Thunder Valley Casino Resort abides by the federally recognized Americans with Disabilities Act of 1990. Federal guidelines do not allow emotional support animals on this property.


To respect your privacy and make up service is available upon request.


Our deluxe rooms are equipped with King or two Queen Size Beds, we also have a limited inventory of one-bedroom suites which are subject to availability.  ADA accommodations are also available upon request.


Check in time is 4pm and Check out time is 11am, guests may request an early arrival or late departure, subject to availability.


You can book a spa treatment and view our menu here. By booking a spa treatment, you have full day access to our pool, fitness center and various spa facilities including our meditation room.



The official bag policy can be found here. All bags, purses, backpacks and other carrying parcels are subject to search.
Pets are not allowed anywhere on property at Thunder Valley. Only service animals specifically trained to aid are allowed on property. Please register your service animal at our security desk located near the main cashier cage inside the casino. Thunder Valley Casino Resort abides by the federally recognized Americans with Disabilities Act of 1990. Federal guidelines do not allow emotional support animals on this property.
Tickets are available to purchase on Ticketmaster.com or inside the casino at our box office, near the Rewards Center. Thunder Valley is not responsible for tickets purchased through any other person or company.