Safety & Security
Thunder Valley Casino Resort is dedicated to ensuring the safety and security of our Guests and team members at all times, while providing exceptional service. We are primarily an entertainment destination for adults, and we have designed our safety and security procedures with this in mind, so that you will have an enjoyable visit time after time.
COVID-19 INFO AND FAQ'S
For Your Safety
You deserve to be safe when experiencing the fun and action of our casino resort. To that end, at any given time, we staff well over 100 Resort Security Officers who continuously patrol the casino, hotel, and property on foot, by bicycle, and in vehicles. Security monitors all entrances and exits to the property and casino. Closed circuit cameras record activity inside and outside.
Our parking areas and walkways are well lit, and access is ADA-compliant. Emergency Call Boxes are installed throughout the parking garage, four per floor, and ring immediately to our on-property Security Dispatch Center.
Safety escorts are always available. And if you need any assistance with your vehicle, like a jumpstart, we are ready to respond. Call our Security Services at (916) 408-7777, ext. 8237.
CPR Certified Emergency Medical Technicians are on-site to provide immediate response for all medical situations up to and including CPR and the use of an Automated External Defibrillator (AED).
Cal Fire Station 77 is located on the resort grounds, is staffed 24 hours, and features a 105-foot ladder truck for any emergency needs at the 17-story resort. State-of-the-art fire suppression systems provide advance early warning with audible and visible signals. Magnetic fire rated doors close automatically to assist in stopping the spread of any active fire. A fully integrated sprinkler system is designed to control and extinguish an active fire.
Thunder Valley works closely with the Placer County Sheriff's Office for law enforcement response if needed.
Bilingual Team Members are available to assist in communications for situations ranging from general questions to medical assistance.
We continuously evaluate potential hazards and safety issues, then take steps to repair or improve as warranted. Our staff includes specialized maintenance technicians for quality assurance, emergency response and repair if needed.
For Your Security
Thunder Valley Casino Resort operates with the goal of giving our Guests the best experience possible. To ensure this outcome, Thunder Valley enforces a Code of Conduct to make certain that all Guests have a safe, clean, and enjoyable experience every visit that is consistent with AAA Four-Diamond Service Standards.
Our Code of Conduct is as follows:
All Guests in gaming areas must be 21 years of age.
Children must be accompanied by an adult at all times.
Possession or carrying of any firearms or illegal weapons is prohibited.
Loitering is prohibited.
Umbrellas are prohibited in the Summer Concert Amphitheater.
The use of photographic and video recording devices by guests is prohibited on the casino floor at all times, without prior expressed consent from Thunder Valley management.
The wearing or displaying of clothing, clothing accessories with gang insignias, monikers or identifications, including a specific combination of colors or symbols commonly associated with gangs, as those terms are defined by the California Department of Justice, is prohibited.
Vests, jackets, shirts, hats, jewelry, pants, shoes, socks, shorts or other clothing accessories or items of clothing are strictly prohibited to the extent they contain any logo, insignia, moniker or writing associated with the Hells Angels, the Mongols, the Vagos, the Top Hatters, the Ghost Mountain Riders, the Nortenos, the Surenos or any criminal street gang or identified associate club.
Guests who appear to be under the age of 30 may be asked to provide identification to verify birthdate and age. Guests who are obviously intoxicated will not be served. As always, Thunder Valley is ready and equipped to arrange for taxi service for our guests who are in need of transportation assistance.
Service Animals Only on Thunder Valley Property
Thunder Valley Casino Resort abides by Federal ADA Law regarding Service Animals. We request that you register your Service Animal with Security.
Thunder Valley Casino Resort appreciates your cooperation in keeping with our Code of Conduct. We hope your visit is enjoyable and we look forward to seeing you again soon.
Management reserves the rights to alter, cancel, suspend or change these rules at any time without notice. Management also reserves the right to refuse service to anyone.
WHAT KIND OF CASINO IS THUNDER VALLEY?
Thunder Valley Casino Resort is Northern California’s premier AAA Four Diamond award-winning resort experience. With over 250,000 square feet of gaming space, a luxurious hotel with more than 400 exquisite rooms, 14 award-winning restaurants and bars, outdoor pool, spa and more, it’s a destination guaranteed to exceed expectations. The thrill of winning plays out on more than 3,400 slots, 110 table games, and a 27-table (expanding to 50 tables), elegantly designed new Poker Room with daily tournaments. Legendary entertainers take the stage all summer at the popular outdoor amphitheater and intimate setting of Pano Hall. Plus, the championship-caliber Whitney Oaks Golf Club is just a chip shot away in the Sierra foothills. Thunder Valley is freeway-close to the Sacramento airport, State Capitol, Gold Country, and Lake Tahoe.
WHAT IS THE REFUND POLICY FOR EVENTS?
All tickets purchased at Thunder Valley Casino Resort are fully refundable for 72 hours after purchase, or when you buy tickets from us of equal or higher price, up until one week before the event. If you bought your tickets through Ticketmaster please contact Ticketmaster for a full refund within 72 hours of the purchase date.
Refunding Canceled Events
Please visit the Thunder Valley Ticket Office for a full refund on tickets purchased at Thunder Valley Casino Resort.
For tickets purchased through Ticketmaster, please visit ticketmaster.com, or call 800-653-8000 for more information on receiving a refund.
These will be updated on our website and will also be sent via email. Can't make the new date? Get a refund upon request.
WHAT IS THE MINIMUM AGE REQUIREMENT?
Guests must be at least 21 years of age to enter the casino. The following exception applies: Guests who are underage are allowed in any restaurant or the gift shop if accompanied by a parent or legal guardian at least 21 years of age (at all times).
DO YOU HAVE GIFT CARDS?
Yes. Gift cards can be purchased in person at the gift shop. Valid at all Thunder Valley Casino Resort restaurants and gift shop. Available in any denomination. Not redeemable for cash and no expiration dates. Please visit the gift shop for complete details.
DO YOU HAVE ACCOMMODATIONS?
Yes, our luxury hotel features more than 400 deluxe rooms and suites. We also work with other hotels in the area to find rooms for our guests, and offer complimentary shuttle services. Click here to find out more information about our hotel, or find the HOTEL tab on the home page.
CAN I GET A WIN/LOSS STATEMENT?
Win/Loss Statement Request Form (PDF) - Please allow up to two weeks for processing forms received between January 1 and April 15. After April 15, please allow up to four weeks.
CAN I REQUEST A DONATION OR A SPONSORSHIP?
Yes. Donations and sponsorship requests may be submitted through Thunder Valley Casino Resort's Sponsorship Program.
DO YOU HAVE A LOST AND FOUND STATION?
If you may have lost something at Thunder Valley, please visit the Security Office which is located to the right of the Food Court and Main Cashier cage in the casino. Security operates around the clock. All items we receive are stored for up to 30 days. If an item is not picked up by the owner within this time frame, the items are donated to local area charities (such as the Lions Club and Salvation Army). If an item contains an address (like a checkbook or Driver's License), a letter will be mailed alerting the owner to possible missing property. Items will be mailed to owners that are outside of the Sacramento area upon request only. For more information on Lost and Found, please contact Thunder Valley Security at (916)408-7777, ext. 8237.
DO YOU ALLOW PETS?
Only Service Animals are allowed on Thunder Valley Property. Thunder Valley Casino Resort abides by Federal ADA Law regarding Service Animals. We request that you register your Service Animal with Security.
DO YOU HAVE WHEELCHAIRS?
Yes, on a first come, first served basis. Valid photo ID required. Reservations not accepted.
DO YOU HAVE CHILDCARE OR AN AREA DESIGNED FOR CHILDREN? (E.G., AN ARCADE)
WHAT IS THE HISTORY OF THUNDER VALLEY CASINO RESORT?
Thunder Valley Casino opened its doors to the public on June 9, 2003, in the rustic community of Lincoln, California, just 30 miles east of Sacramento. The casino, designed with Las Vegas flair, showcased one of the largest selections of Slots and Table Games in Northern California as well as several upscale restaurants, bars, an international buffet and convention and meeting services. Since then, Thunder Valley has expanded into a full-fledged resort that includes a 408-room luxury hotel, world-class day spa, tropically themed outdoor pool area plus a host of other amenities and services solidifying it as one of very few AAA Four Diamond rated properties nationwide. Thunder Valley Casino Resort is owned by the United Auburn Indian Community.
There are four easy ways to request a win/loss statement from Thunder Valley Casino Resort: online, in person, by mail or by fax.
Once received, requests will be processed and a statement will be mailed to you. Due to confidentiality and privacy concerns, we cannot fax the forms back to you. Please allow up to one (1) week to process your request. Processing may take up to two (2) weeks due to the volume of requests. Illegible or incomplete requests may not be processed.
If you have not already registered for online access to your existing Thunder Rewards membership, please register now.
First, login. Then enter your email and password to access and print your win-loss reports for 2010-2018.
If you encounter any problems or require further assistance, please do not hesitate to email or call.
Email Assistance | (916) 408-7777
To submit a win/loss statement request form in person, go to the Rewards Center and show your Thunder Rewards card and valid photo ID. We will print and mail your win-loss statement, W2-G and 1099 summary to you.
Please download, print and complete the casino’s win/loss form and mail to:
Thunder Valley Casino Resort
ATTN: Rewards Center
1200 Athens Avenue Lincoln, CA 95648
Download, print and fill out the win/loss form and fax to (916) 408-8322.