SAFETY & SECURITY
Thunder Valley Casino Resort is dedicated to ensuring the safety and security of our guests and team members at all times, while providing exceptional service. We are primarily an entertainment destination for adults, and we have designed our safety and security procedures with this in mind, so that you will have an enjoyable visit time after time.
For Your Security
Thunder Valley Casino Resort operates with the goal of giving our guests the best experience possible. To ensure this outcome, Thunder Valley enforces a Code of Conduct to make certain that all guests have a safe, clean, and enjoyable experience every visit that is consistent with AAA Four-Diamond Service Standards.
Trespassed/Banned Individuals
- All jackpots will be forfeited for any banned or self-excluded individuals found on property.
- To request consideration for reinstatement, call the reinstatement line at 916.408.9602 or submit the online form. Request for Reinstatement Form
Our Code of Conduct is as follows:
- All guests in gaming areas must be 21 years of age.
- Children must be accompanied by an adult at all times.
- Possession or carrying of any firearms or illegal weapons is prohibited.
- Loitering is prohibited.
- The use of photographic and video recording devices by guests is prohibited on the casino floor at all times, without prior expressed consent from Thunder Valley management.
- DRESS CODE – In consideration of our guests, Thunder Valley enforces a strict dress code. Guests must wear appropriate attire while at Thunder Valley. Clothing that is inappropriately revealing or offensive is not allowed. Guests dressed inappropriately, as determined by Thunder Valley management, will be escorted off property immediately. Thunder Valley reserves all rights.
- The wearing or displaying of clothing, clothing accessories with gang insignias, monikers or identifications, including a specific combination of colors or symbols commonly associated with gangs, as those terms are defined by the California Department of Justice, is prohibited.
- Vests, jackets, shirts, hats, jewelry, pants, shoes, socks, shorts or other clothing accessories or items of clothing are strictly prohibited to the extent they contain any logo, insignia, moniker or writing associated with the Hells Angels, the Mongols, the Vagos, the Top Hatters, the Ghost Mountain Riders, the Nortenos, the Surenos or any criminal street gang or identified associate club.
Guests who appear to be under the age of 30 may be asked to provide identification to verify birthdate and age. Guests who are obviously intoxicated will not be served. As always, Thunder Valley is ready and equipped to arrange for taxi service for our guests who are in need of transportation assistance.
Service Animals Only on Thunder Valley Property
Thunder Valley Casino Resort allows Service Animals as defined by Federal ADA Law. We request that you register your Service Animal with Security.
Thunder Valley Casino Resort appreciates your cooperation in keeping with our Code of Conduct. We hope your visit is enjoyable and we look forward to seeing you again soon.
Management reserves the rights to alter, cancel, suspend or change these rules at any time without notice. Management also reserves the right to refuse service to anyone.