General Information

Responsible Gaming

Thunder Valley Casino Resort is committed to promoting gaming in a responsible manner.
If you or anyone you know may feel they are experiencing a problem with gambling, please contact the California Council on Program Gambling.

 

CALL 1-800 GAMBLER (426-2537)
TEXT "SUPPORT" TO 53342		CHAT 800GAMBLER.CHAT
For confidential support, 24/7, at no cost to you.

Please visit www.calpg.org for more information.

Thunder Valley Casino Resort has adopted a Responsible Gaming Program that includes providing educational and informational materials for patrons in the Gaming Facility which aim at the prevention of problem gambling and that specify where to find assistance. 

Thunder Valley Casino Resort offers a Voluntary Self-Exclusion Program for guests who feel they may be experiencing a problem with gambling. This program will prohibit access to the property in addition to our promotions, services, and gaming privileges. Any winnings obtained during violation of the self-exclusion are permanently forfeited. Enrollment in the Self-Exclusion Program is available at the Security podium.
 

Safety & Security

Thunder Valley Casino Resort is dedicated to ensuring the safety and security of our guests and team members at all times, while providing exceptional service. We are primarily an entertainment destination for adults, and we have designed our safety and security procedures with this in mind, so that you will have an enjoyable visit time after time.

For Your Security

Thunder Valley Casino Resort operates with the goal of giving our guests the best experience possible. To ensure this outcome, Thunder Valley enforces a Code of Conduct to make certain that all guests have a safe, clean, and enjoyable experience every visit that is consistent with AAA Four-Diamond Service Standards.

Trespassed/Banned Individuals

• All jackpots will be forfeited for any banned or self-excluded individuals found on property.
• To request consideration for reinstatement, call the reinstatement line at 916.408.9602 or submit the online form. Request for Reinstatement Form

Our Code of Conduct is as follows:

• All guests in gaming areas must be 21 years of age.
• Children must be accompanied by an adult at all times.
• Possession or carrying of any firearms or illegal weapons is prohibited.
• Loitering is prohibited.
• The use of photographic and video recording devices by guests is prohibited on the casino floor at all times, without prior expressed consent from Thunder Valley management.​

 

• ​DRESS CODE – In consideration of our guests, Thunder Valley enforces a strict dress code. Guests must wear appropriate attire while at Thunder Valley. Clothing that is inappropriately revealing or offensive is not allowed. Guests dressed inappropriately, as determined by Thunder Valley management, will be escorted off property immediately. Thunder Valley reserves all rights.
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• The wearing or displaying of clothing, clothing accessories with gang insignias, monikers or identifications, including a specific combination of colors or symbols commonly associated with gangs, as those terms are defined by the California Department of Justice, is prohibited.
• Vests, jackets, shirts, hats, jewelry, pants, shoes, socks, shorts or other clothing accessories or items of clothing are strictly prohibited to the extent they contain any logo, insignia, moniker or writing associated with the Hells Angels, the Mongols, the Vagos, the Top Hatters, the Ghost Mountain Riders, the Nortenos, the Surenos or any criminal street gang or identified associate club.

Guests who appear to be under the age of 30 may be asked to provide identification to verify birthdate and age. Guests who are obviously intoxicated will not be served. As always, Thunder Valley is ready and equipped to arrange for taxi service for our guests who are in need of transportation assistance.

Service Animals Only on Thunder Valley Property
Thunder Valley Casino Resort allows Service Animals as defined by Federal ADA Law.  We request that you register your Service Animal with Security.

Thunder Valley Casino Resort appreciates your cooperation in keeping with our Code of Conduct. We hope your visit is enjoyable and we look forward to seeing you again soon.

Management reserves the rights to alter, cancel, suspend or change these rules at any time without notice. Management also reserves the right to refuse service to anyone.

FAQ

 

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WHAT KIND OF CASINO IS THUNDER VALLEY?

Thunder Valley Casino Resort is Northern California’s premier AAA Four Diamond award-winning resort experience. With over 250,000 square feet of gaming space, a luxurious hotel with more than 400 exquisite rooms, 14 award-winning restaurants and bars, outdoor pool, spa and more, it’s a destination guaranteed to exceed expectations. The thrill of winning plays out on more than 3,400 slots, 110 table games, and a 27-table (expanding to 50 tables), elegantly designed new Poker Room with daily tournaments. Legendary entertainers take the stage year-round at The Venue.  Thunder Valley is freeway-close to the Sacramento airport, State Capitol, Gold Country, and Lake Tahoe. 

 

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WHAT IS THE REFUND POLICY FOR EVENTS?

Refund Policy
All tickets purchased at Thunder Valley Casino Resort are fully refundable for 72 hours after purchase, or when you buy tickets from us of equal or higher price, up until one week before the event. If you bought your tickets through Ticketmaster please contact Ticketmaster for a full refund within 72 hours of the purchase date.

Refunding Canceled Events
Please visit the Thunder Valley Ticket Office for a full refund on tickets purchased at Thunder Valley Casino Resort.

For tickets purchased through Ticketmaster, please visit ticketmaster.com, or call 800-653-8000 for more information on receiving a refund.

Rescheduled Events
These will be updated on our website and will also be sent via email. Can't make the new date? Get a refund upon request.

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WHAT IS THE MINIMUM AGE REQUIREMENT?

Guests must be at least 21 years of age to enter the casino. The following exception applies: Guests who are underage are allowed in any restaurant or the gift shop if accompanied by a parent or legal guardian at least 21 years of age (at all times).

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DO YOU HAVE GIFT CARDS?

Yes. Gift cards can be purchased in person at the gift shop. Valid at all Thunder Valley Casino Resort restaurants and gift shop. Available in any denomination. Not redeemable for cash and no expiration dates. Please visit the gift shop for complete details.

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DO YOU HAVE ACCOMMODATIONS?

Yes, our luxury hotel features more than 400 deluxe rooms and suites. We also work with other hotels in the area to find rooms for our guests, and offer complimentary shuttle services. Click here to find out more information about our hotel, or find the HOTEL tab on the home page.

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CAN I GET A WIN/LOSS STATEMENT?

Win/Loss Statement Request Form (PDF) - Please allow up to two weeks for processing forms received between January 1 and April 15. After April 15, please allow up to four weeks.

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CAN I REQUEST A DONATION OR A SPONSORSHIP?

Yes. Donations and sponsorship requests may be submitted through Thunder Valley Casino Resort's Sponsorship Program.

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DO YOU HAVE A LOST AND FOUND STATION?

If you may have lost something at Thunder Valley, please visit the Security Office which is located to the right of the Food Court and Main Cashier cage in the casino. Security operates around the clock. All items we receive are stored for up to 30 days. If an item is not picked up by the owner within this time frame, the items are donated to local area charities (such as the Lions Club and Salvation Army). If an item contains an address (like a checkbook or Driver's License), a letter will be mailed alerting the owner to possible missing property. Items will be mailed to owners that are outside of the Sacramento area upon request only. For more information on Lost and Found, please contact Thunder Valley Security at (916)408-7777, ext. 8237.

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DO YOU ALLOW PETS?

Only Service Animals are allowed on Thunder Valley Property. Thunder Valley Casino Resort abides by Federal ADA Law regarding Service Animals. We request that you register your Service Animal with Security.

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DO YOU HAVE WHEELCHAIRS?

Yes, on a first come, first served basis. Valid photo ID required. Reservations not accepted.

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DO YOU HAVE CHILDCARE OR AN AREA DESIGNED FOR CHILDREN? (E.G., AN ARCADE)

No.

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WHAT IS THE HISTORY OF THUNDER VALLEY CASINO RESORT?

Thunder Valley Casino opened its doors to the public on June 9, 2003, in the rustic community of Lincoln, California, just 30 miles east of Sacramento. The casino, designed with Las Vegas flair, showcased one of the largest selections of Slots and Table Games in Northern California as well as several upscale restaurants and bars. Since then, Thunder Valley has expanded into a full-fledged resort that includes a 408-room luxury hotel, world-class day spa, tropically themed outdoor pool area plus a host of other amenities and services solidifying it as one of very few AAA Four Diamond rated properties nationwide. Thunder Valley Casino Resort is owned by the United Auburn Indian Community.

 

Sponsorships

Thunder Valley Casino Resort, owned and operated by the United Auburn Indian Community, developed its Sponsorship Program to support primarily local community groups and organizations by sponsoring and participating in fundraising events.

While the Thunder Valley Casino Resort Sponsorship Committee will review all requests that benefit groups and organizations, primary consideration will be given to marketing related local sponsorship opportunities.

Ineligible for sponsorships/donations:

• Loans
• Grants
• Individuals or individual sponsorships
• Umbrella or pass-through agencies/organizations
• Political or legislative causes, organizations or individuals
• Out-of-state organizations/groups/individuals

All requests must be submitted in writing a minimum of 45 days prior to your event date or deadline. We regret that the committee is unable to consider or respond to requests that are not timely submitted.

Fax, mail or e-mail your application to:

Thunder Valley Casino Resort
Attention: Sponsorship Committee
1200 Athens Avenue, Lincoln, CA 95648
Fax: (916) 408-8370
E-mail: sponsorships@thundervalleyresort.com

The Sponsorship Committee meets once per month and responds to all timely requests in writing or via telephone. Due to the volume of requests, we regret that we are unable to confirm receipt of requests; provide verbal status reports; hold meetings with individual groups regarding requests; or provide explanations for denying requests.

APPLY NOW

 

Win/Loss

There are four easy ways to request a win/loss statement from Thunder Valley Casino Resort: online, in person, by mail or by fax.

Once received, requests will be processed and a statement will be mailed to you. Due to confidentiality and privacy concerns, we cannot fax the forms back to you. Please allow up to one (1) week to process your request. Processing may take up to two (2) weeks due to the volume of requests. Illegible or incomplete requests may not be processed.

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Online:

If you have not already registered for online access to your existing Thunder Rewards membership, please register now.

Current Members:
First, login. Then enter your email and password to access and print your win-loss reports for the previous 8 years.

If you encounter any problems or require further assistance, please do not hesitate to email or call.
Email Assistance | (916) 408-7777

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In Person:

To submit a win/loss statement request form in person, go to the Rewards Center and show your Thunder Rewards card and valid photo ID. We will print and mail your win-loss statement, W2-G and 1099 summary to you.

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By Mail:

Please download, print and complete the casino’s win/loss form and mail to:
Thunder Valley Casino Resort
ATTN: Rewards Center
1200 Athens Avenue Lincoln, CA 95648

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By FAX:

Download, print and fill out the win/loss form and fax to (916) 408-8322.

DOWNLOAD WIN/LOSS

 

 

Community Guidelines

Thunder Valley Casino Resort manages a variety of social media channels and strives to create informative, engaging, supportive communities where we can share information and have conversations.

If you post to one of our social media channels, or otherwise respond or comment on one of our posts, you are agreeing to abide by these Community Guidelines, which apply in addition to the Terms and Conditions or other legal notices that are provided by us and/or the owner of the social media platform. Please bear in mind that the comments and responses that you read on our channels that are not posted by us come from members of the public. The content of these comments (including opinions and statements) posted on our channels do not necessarily reflect the views of the social media site or its owner, and are the responsibility of the individuals posting them.

We strive to create an inspiring, supportive, fun community on our social media channels, so we ask that all users abide by the following Community Guidelines:

1. Be Respectful

First and foremost, we ask that everyone show respect for other members of our social media communities.

• We encourage and welcome your comments and feedback, provided that you share your viewpoint in a way that is respectful to us and our community, and is not inappropriate, off-topic, abusive, harassing, profane, or promoting/soliciting third-party sites, initiatives or products.

• This is not the right forum to send feedback about our services or companies, solicit business, or request donations. Please use the Contact Us portion of our website for those topics.

• We reserve the right to reject or remove comments that are not in keeping with our policy and to block or ban users/followers who violate this policy.

2. Legal and Regulatory Issues

There are certain topics we won’t be able or willing to talk about here, and some of your discussions may need to be redirected or curtailed for the same reason. By way of example, we ask that you refrain from posting comments that contain:

• third party intellectual property, such as any copyright protected material (art, music, videos, written text), or any trade-marks or logos, except with the express consent of the owners of such intellectual property;

• performances, or parts thereof, that have been broadcast, streamed, published, televised or recorded as part of a motion picture;

• information plagiarized from another source;

• photos and/or videos, including those depicting individuals, unless the photographer (and, where applicable, the depicted individual, and if the depicted individual is a child, the child’s parent’s or legal guardian) or videographer have expressly consented to such use;

• the names of any individuals, and/or other information that could allow anyone to identify the individual(s), such as an address, phone number, social insurance number, license plate number, hometown, school, etc., unless those individuals have expressly consented to such use;

• the names, photographs, voices, or other likeness of celebrities, either living or dead, whether favorable or unfavorable;

• inappropriate comments or inferences about our competitors (for example, disparaging comments, or any statements about their products);

• information that is false, inaccurate or misleading;

• third party confidential or non-public information;

• predatory conduct towards minors;

• libel, slander, or defamation of character;

• threats;

• inappropriate or “off color” statements;

• text, pictures or images that could be described as obscene, profane, lewd, crude, vulgar, offensive, provocative or pornographic, or as containing gang signs or symbols, gun imagery, political or religious propaganda, derogatory characterizations of any ethnic, racial, sexual or religious group, depictions of alcohol or drug abuse, or promotion of illegal activity of any kind;

• links to other websites;

• advertising;

• spam; and

• software viruses, Trojan horses, worms, time bombs or any other computer code or files or disabling mechanisms that are designed to disrupt, damage or limit the functioning of any software, hardware, telecommunications equipment or that interferes with the operation of the social media site.

By posting, you are promising us that your post complies with these Guidelines and doesn’t contain any of the restricted content listed above. Please note, however, that we may remove any post that we believe does not so comply.

3. Comment Moderation and Response

We will do our best to moderate and respond quickly to your comments and feedback. Generally, we check in several times a day during business hours and once on non-business days. Please remember, though, that this forum contains the opinions and views of other users. Although we are moderating our channels to help ensure that users’ posts comply with these Guidelines, we cannot be responsible for the accuracy or reliability of any comments or materials posted by users.

4. We May Use Your Posts

By posting on one or more of our social media channels, you understand that your posts, and any ideas or techniques contained in them, may be freely used by us in any way and in any media, including on this forum, on our other websites and social media pages, and in our business. Accordingly, please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation. In addition, when you post in any of our social media channels, your name, likeness and social media handle will be visible and associated with your post and if we re-use your post elsewhere, we may display your name, likeness and handle there as well.

5. Additional Considerations

• You must be at least 21 years old to participate; and

• If you are a minor in your jurisdiction, please do not post your comment without the knowledge and permission of a parent or legal guardian. If you are an adult, and your post contains the name or likeness of a minor, you must be the parent or legal guardian of that minor.

• Your comment, response, or other posting may also be submitted to law enforcement if we have a good faith belief that disclosure of such information is reasonably necessary to detect and prevent fraud or to protect the safety of the public or an individual.

6. Disclaimers

Facebook, Instagram, LinkedIn, Pinterest, Twitter and YouTube are owned by third parties unaffiliated with Thunder Valley Casino Resort. Thunder Valley Casino Resort is not responsible for the privacy at these sites or other third party sites that may be linked to from within them.

Thunder Valley Casino Resort does not endorse and is not responsible for any ads, content, products, advice, opinions, recommendations or other material of third party sites that may be promoted via advertising within Social Media properties.

Thunder Valley Casino Resort reserves the right to change these guidelines at any time at its sole discretion.