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last updated 11/26/2014 5:15:42 PM

FAQ


What is the refund policy for events?

Refund Policy
All tickets purchased at Thunder Valley Casino Resort are fully refundable for 72 hours after purchase, or when you buy tickets from us of equal or higher price, up until one week before the event. If you bought your tickets through Ticketmaster please contact Ticketmaster for a full refund within 72 hours of the purchase date.

Refunding Canceled Events
Please visit the Thunder Valley Ticket Office for a full refund on tickets purchased at Thunder Valley Casino Resort.

For tickets purchased through Ticketmaster, please visit ticketmaster.com, or call 800-653-8000 for more information on receiving a refund.

Rescheduled Events
These will be updated on our website and will also be sent via email. Can't make the new date? Get a refund upon request.


What is the minimum age requirement?

Guests must be at least 21 years of age to enter the casino. The following exception applies: Guests who are underage are allowed in any restaurant or the gift shop if accompanied by a parent or legal guardian at least 21 years of age (at all times).

Do you have gift cards?

Yes. Gift cards can be purchased in person at the gift shop. Valid at all Thunder Valley Casino Resort restaurants and gift shop. Available in any denomination. Not redeemable for cash and no expiration dates.  Please visit the gift shop for complete details.

Do you have accommodations?

Yes. Click here to find out more information about our new hotel.

Can I get a win/loss statement?

Win/Loss Statement Request Form (PDF) - Please allow up to two weeks for processing forms received between January 1 and April 15. After April 15, please allow up to four weeks.

Can I request a donation or a sponsorship?

Yes. Donations and sponsorship requests may be submitted through Thunder Valley Casino Resort's Sponsorship Program.

Do you have a Lost and Found station?

If you may have lost something at Thunder Valley, please visit the Security Office which is located to the right of the Food Court and Main Cashier cage in the casino. Security operates around the clock. All items we receive are stored for up to 30 days. If an item is not picked up by the owner within this time frame, the items are donated to local area charities (such as the Lions Club and Salvation Army). If an item contains an address (like a checkbook or Driver's License), a letter will be mailed alerting the owner to possible missing property. Items will be mailed to owners that are outside of the Sacramento area upon request only. For more information on Lost and Found, please contact Thunder Valley Security at (916)408-777, ext. 8237.

Do you have wheelchairs?

Yes, on a first come, first served basis. Valid photo ID required. Reservations not accepted.

Do you have childcare or an area designed for children? (e.g., an arcade)

No. 

What is the history of Thunder Valley Casino Resort?

Thunder Valley Casino opened its doors to the public on June 9, 2003, in the rustic community of Lincoln, California, just 30 miles east of Sacramento. The casino, designed with Las Vegas flair, showcased one of the largest selections of Slots and Table Games in Northern California as well as several upscale restaurants, bars, an international buffet and convention and meeting services. Since then, Thunder Valley has expanded into a full-fledged resort that includes a 300-room luxury hotel, world-class day spa, tropically themed outdoor pool area plus a host of other amenities and services solidifying it as one of very few AAA Four Diamond rated properties nationwide. Thunder Valley Casino Resort is owned by the United Auburn Indian Community.
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